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11 December 2013
With every order, when invoiced, we send out a customer survey in which we ask customers how satisfied they were in response to a series of questions, and to rate us between 0 and 10 across various aspects of our service, with 0 being totally dissatisfied and 10 being totally satisfied.
Results for November 2013 show a record high across all 3 sections with section 1 asking 5 questions with reference to their order to start date experience, section 2 asking 8 questions referencing start date to end date experience and section 3 asking 5 questions referencing their overall experience.
Our monthly target is to achieve an average score of 9.5 (or 95%) within each of the 3 sections. With 32 surveys received for November Section 1 had an average of 9.7 (97%), Section 2; 9.9 (99%) and Section 3; 9.8 (98%) giving the Passmore Group a total average customer satisfaction score of 9.8 (98%) for Private Bathroom work in November!
Everyone here at Passmore’s is delighted with the results and we will endeavour to keep up the fantastic work to ensure complete customer satisfaction next month and every month after.