Meet the Team

Tony Passmore started as operations manager at the family firm in 1981.

During his first 10 years Tony studied part time at Leeds Metropolitan University graduating with a BA(hons) in Business Management & Administration.

It wasn't until the year 2000 that Tony stepped in to take the managing director role which he still fulfills to this day. Tony brings considerable multi-functional expertise in a number of different areas through-out the business including: Management, finance, operations, marketing, sales and business strategy.

Steve Passmore has been in the construction industry for a number of years first starting at Passmore’s in 1980 as a plumbing apprentice under the management of his parents.

In 1990 Steve moved to the surveying side of the business, working with both the bathroom and building brands.

In 2005 Steve moved again to head up the operations following the handover of the business from his parents. Presently Steve manages the 30+ installations team whilst also supporting staff in other functional areas including building, quality control / supervising, planning co-ordination and stores.

Vicki Roberts joined Passmore’s in 2009 as the company’s Financial Controller.

Vicki’s start coincided with the beginning of the recession and resulted in overhauling and improving the company’s financial management in order to be able to weather the storm ahead.

5 years on Vicki was asked to join Tony & Steve on the board of Directors as the company’s Financial Director. The premier league financial management Vicki has instilled in the company has provided the cornerstone of the success during the recession as well as providing solid foundations for future growth aspirations.

Tony Hill worked as a time-served joiner for a number of years before making the move on to construction management in 1987.

Tony joined Passmore’s as building manager in 2008 following a number of years working on multi-million pound building projects within several large construction organisations.

Tony currently managers all building works including, private / domestic, council, housing associations and adaptations. Tony’s day to day activities include job planning, programming of the ‘lads on site’ workloads, onsite project management, enforcing on site health & safety regulations, liaising with architects, structural engineers and customers for all job types.

Dave Willoughby was employed as Passmore’s project manager in early 2014 in order to facilitate quality control. Previous to this Dave first started working for Passmore’s in 1996 as a bathroom fitter / installer but left in 2006.

Dave is predominantly based out of the office managing and working closely with the installations team on site to ensure job progress efficiency in order to meet internal targets and customer expectations.

Dave, a fully qualified plumber / gas & central heating engineer with over 30 years of experience, provides installation training with a view to benchmarking the team against a platform of multi-skilled expertise. Day to day Dave ensures the service we deliver adheres to a defined set of quality criteria meeting the requirements of our customers.

Eve Parker, Passmore Groups Senior Finance Assistant, has been with the company since the end of 2018.

With over 15 year’s accountancy experience, Eve started her career as a purchase ledger in the engineering sector. Moving onto the publishing industry, Eve’s determination and eagerness to learn saw her progress through the ranks, working her way up to an Assistant Accountant role while studying to gain her AAT level 3 qualification.

Now at Passmore’s Eve’s day to day senior finance accountant role will see her cover a breadth of responsibilities including payment processing and reconciliation, cash flow management and credit control, payroll, VAT returns and purchase and sales ledger.

Out of the office Eve enjoys socialising, meeting friends old and new and keeps fit by running twice a week. A gymnastics spectator, Eve’s loves nothing more than to support her daughter at competitions.

Hannah Roberts, Passmore’s finance assistant has been with the company on a part time basis since May 2014.

Having worked in conjunction with gaining a degree in early years education, Hannah has demonstrated an excellent work ethic and eagerness to learn, further complimented by a fantastic cultural fit (even amongst the oldies!).

Having graduated from the University of Huddersfield in July 2016 Hannah was offered a full time position, remaining within the finance department where she will no doubt be an excellent full term addition to the team.

Day to day Hannah’s responsibilities include invoicing, delivery admin, accounts admin, sales & purchase ledger and credit control with a focus on developing core tasks and responsibilities.

Rebecca Silvers started at Passmore’s mid 2013 after successful graduating from the University of Huddersfield in 2012 where she gained a 2:1 qualification in marketing.

Rebecca works closely with all 3 of the company brands and is responsible for overseeing and managing the implementation of Passmore’s yearly marketing & brand plans.

Focusing on strategic market development and growth, Rebecca’s day to day activities include; online web development including content creation, social media & SEO, brand development and networking, integrated marketing communications including direct mail, advertising, PR, email marketing and the creation of all marketing literature.

Simon Grant joined Passmore’s in the later part of 2017 following 20 successful years at interior design giants, Norwood Interiors, where he designed high quality kitchens, bathrooms & bedrooms.

Starting his career at a young age Simon worked at a bathroom business in Huddersfield where he hand drew perspective design concepts having gained a HND qualification in interior design.

Working in and around the industry ever since, Simon now heads up the design and surveying team at Passmores. Working directly with the More Bathrooms & More Ability brands Simon's aim is to adopt a more collaborative approach making our ‘sales’ processes smoother and more efficient.

Bringing with him his years of experience, industry knowledge, natural design ability and creative flare Simon is also keen to keep a firm hand in designing and surveying projects for our domestic customers.

Andy has over 15 years experience working within the domestic market in which he has designed, supplied & project managed Bathroom, Bedroom & Kitchen transformations for the modern day home owner.

Andy’s varied experience includes working within a number of Home Improvement company's including Pure Design, Norwood, B&Q and Porcelanosa.

Having studied a BTEC National Diploma in Graphic Design Andy’s design skills and abilities are educationally based and readily transferable to cater to the job at hand and customers requirements.

At Passmore’s Andy works directly with the MoreBathrooms & MoreAbility brands, surveying & designing bathroom works and solutions for the domestic homeowner.

Passmore’s second longest serving employee, Nigel Dawson, has been with the company since 2001.

Nigel is a fully qualified Gas & Central Heating Engineer, who, before joining Passmore’s installed bathrooms and wet floor showers, using us as his supplier.

Nigel works directly with the MoreBathrooms and MoreAbility brands, surveying & designing bathroom works and solutions for the domestic home owner.

Nigel is also responsible for the Barnsley and Doncaster conurbation with regards to the public sector MoreAbility work. Managing relationships with the local council to deliver bespoke bathroom solutions for the elderly & disabled customer.

Garry Kirkbright is an experienced bathroom surveyor and designer having worked in and around the industry for 28 years; gaining invaluable experience whilst at bathroom specialist’s; Norwood & Porcelanosa.

Showing a keen interest in design & technical drawing from an early age Garry ‘fell’ into surveying bathrooms as a result of wanting to make the most of his natural abilities which involved a creative flare for design.

At Passmore’s Garry works directly with the MoreBathrooms & MoreAbility brands, surveying & designing bathroom works and solutions for the domestic homeowner.

Garry will also work alongside Paul Tarbard managing the showroom ensuring the latest products and designs are on display.

Dave White is an experienced mobility surveyor who before joining Passmore’s in 2006, worked for a disability hoist company surveying for installation in privately owned & residential homes.

Dave is also a fully qualified plumber & central heating engineer, who worked for himself for a number of years carrying out general plumbing & heating maintenance for the domestic home owner.

At Passmore’s Dave focuses solely on surveying & designing bathroom solutions for the MoreAbility public sector and is responsible for the Leeds conurbation with regards to council & housing association works. Dave also works directly with the MoreAbility contract & adaptations teams, managing relationships to deliver bespoke bathroom solutions for the elderly & disabled customer.

Alan Wilson joined Passmore’s early 2016, taking on the role of Building Surveyor. Alan, works directly with the MoreBuild brand, positioned to help drive the private sector building operations to become Yorkshires number 1 company for complete building solutions, home improvements and maintenance services.

Alan’s role incorporates, surveying & estimating, tender procurement, conception to completion project management of public and private sector extensions, conversions, kitchens, minor & major internal / external building work and adaptations & alterations.

Alan has over 35 years’ experience within the building trade spanning from working at trade level right through to owning his own business. Alan also holds a certificate in education which over the past 8 years he has put into practice teaching construction to higher level students with an aim of equipping the next generation of builders with the knowledge and know-how to succeed in this sector.

Rachel Sykes, returned to Passmore’s towards the end of 2018 with a view to supporting the sales team, their processes and improving the customer experience.

Qualifications in Business Administration, Customer Service and CAD design has equipped Rachel in her quest to enhance the overall customer journey through sales diary management; both on and offsite, process compliance and keeping a hand in managing both the Leeds and Harrogate showrooms.

With over a decade’s worth of experience using CAD has developed Rachel’s eye for design software helping to enrich interior concepts, assisting both More Ability and More Bathrooms customers in making their dream bathrooms or shower rooms a reality.

Sue Dent started at Passmore in 1998 and was the first office based employee outside of the family.

At the time of employment in 1998 Sue already had over 25 years experience in the Home Adaptations market,predominantly bathroom solutions based, making her the perfect addition to help drive and support the MoreAbility & MoreBathrooms brands.

Working in the showroom and helping out with direct sales, Sue’s product knowledge and friendly approach was well documented and even better received.

Sue retired in early 2011 after 13 years service, which was consequently short lived as we just couldn't let her go that easily. Sue now works in the showroom on Saturday's & Sunday's offering customers knowledge and advice as well as helping with product choices.

Mahri Kirkby joined Passmore’s at the start of 2018 with a role focused around streamlining the ordering process.

With vast experience in similar customer service andpurchasing roles, albeit different sectors, Mahri has a highlytechnical background with a great understanding of various purchasing software and operating systems.

As well as supporting with stock levels, warehousemanagement and negotiating prices in an attempt to streamline the supplier list for improved customer relations Mahri is also responsiblefor the ordering of all materials, products, fixtures and fittings for works accepted under all 3 brands; More Bathrooms, More Ability & More Build.

Out of the office Mahri’s interest are varied’ with a strong enthusiasm for paintballing, computer gaming and cross stitching, to name a few.

Richard Higher has been with Passmore’s since mid-2007 and is responsible for the management and co-ordination of our onsite warehouse.

Working closely with the entire installations team for the MoreBathrooms, MoreAbility and MoreBuild brands, Richard is on hand to ensure job preparation in relation to products ordered is checked and on site to facilitate on time job completion and efficiency.

Richard is also responsible for the control and ordering of all sundry stocks and company fleet management.

Joe Lomax joined Passmore’s mid 2018 in a newly created role as installations surveyor.

Sitting between the design and installations teams, Joe’s core focus is to streamline the operational process to ensure a more efficient service, resulting in a better experience for the customers.

With vast experience in the bathroom industry, Joe worked at Norwood Interiors for 13 years where he progressed through the ranks fulfilling purchasing, surveying and installation management roles.

Working in the private domestic market under the More Bathrooms and More Ability brands Joes knowledge of the industry, and ambition to deliver an outstanding customer experience from design right through to installation, makes him a fantastic addition to the team.

A true team player, out of the office Joe has a strong passion for football. Playing himself in his youth, Joe now assists and provides support for his local junior league in which his son plays.

Sarah McLeary joined Passmore’s in late 2016 to extend our planning & installation department due to continued growth.

Whilst focusing mainly on the planning & management of bathroom installations, Sarah’s vast experience in project management, planning & organisation, across diverse sectors, stands her in great stead to be a fantastic addition to the operations team.

Sarah’s role is all-encompassing, covering the installation of both private / domestic and public sector projects for local councils & housing associations. Liaising with customers over start dates, fitters, job completion, installation queries, faults reporting and any on-going problems (however rare), Sarah, as installations co-ordinator plays a vital role in us achieving our overarching aim of top drawer customer satisfaction & excellence.

As well as great organisational skills Sarah also is gifted with exemplary hand-eye coordination having danced Ballroom and Latin for the past 17 years which she takes one step further, voluntarily assisting & supporting with classes in her spare time.

Kate Melich joined Passmore’s mid 2017 to extend our planning & installation department due to continued growth.

Working in various key roles prior to joining Passmore’s, Kate’s most recent role saw her head up the quality control & auditing function of a popular workwear manufacturer to improve the quality & efficiency of there processes.

Whilst focusing mainly on the planning & management of bathroom installations, Kate’s undeniable experience within process efficiency stands her in great stead to be a fantastic addition to the operations team and help us achieve our overarching aim of top drawer customer satisfaction & excellence.

An all-encompassing role, Kate will offer support in the planning of installations for both private & public sector projects through means of liaising with customers over start dates, organising fitters, managing job completion, responding & actioning installation queries & dealing with faults reporting.

In such a highly competitive sector we are proud to have such a loyal, experienced and knowledgeable workforce with many of the team now on 10+ years service.

All 30+ fitters and installers are multi-skilled meaning there is only ever one man needed on any job, whether that be inclusive of tiling, plastering, joinery and plumbing. We also employ fully qualified electricians and gas & central heatingengineers meaning we can deliver your entire project, from start to finish, without sub-contracting any work giving us complete control and the customer complete peace of mind.

Our installation team deliver the end service day after day keeping our quality of workmanship and reputation at an all time high. Time after time we receive comments regarding the efficiency and skill set of the man on job whereby thecustomer is thrilled with the finished installation.