Meet the Team
We employ all our own fitters, surveyors & designers
Our vision is to be the best in everything we do - the best in term of how we operate, communicate, deliver and perform our specialist home improvement services.
Core to our business, and what we believe to be the secret of our success, are the strong family values that are integral to the day-to-day running of our business - trust, honesty, reliability and integrity.
Our staff are recruited, not just for their qualifications, skills and abilities, but also for their personal alignment with our company values.The result of this approach is that our staff live and breathe our values every day, giving our customers a first class experience every time they come into contact with us.
Tony PassmoreManaging Director
Tony Passmore started as operations manager at the family firm in 1981.
During his first 10 years Tony studied part time at Leeds Metropolitan University graduating with a BA(hons) in Business Management & Administration.
It wasn't until the year 2000 that Tony stepped in to take the managing director role which he still fulfills to this day. Tony brings considerable multi-functional expertise in a number of different areas through-out the business including: Management, finance, operations, marketing, sales and business strategy.
Steve PassmoreOperations Director
Steve Passmore has been in the construction industry for a number of years first starting at Passmore’s in 1980 as a plumbing apprentice under the management of his parents.
In 1990 Steve moved to the surveying side of the business, working with both the bathroom and building brands.
In 2005 Steve moved again to head up the operations following the handover of the business from his parents. Presently Steve manages the 30+ installations team whilst also supporting staff in other functional areas including building, quality control / supervising, planning co-ordination and stores.
Vicki RobertsFinance Director
Vicki Roberts joined Passmore’s in 2009 as the company’s Financial Controller.
Vicki’s start coincided with the beginning of the recession and resulted in overhauling and improving the company’s financial management in order to be able to weather the storm ahead.
5 years on Vicki was asked to join Tony & Steve on the board of Directors as the company’s Financial Director. The premier league financial management Vicki has instilled in the company has provided the cornerstone of the success during the recession as well as providing solid foundations for future growth aspirations.
Tony HillBuilding Manager
Tony Hill worked as a time-served joiner for a number of years before making the move on to construction management in 1987.
Tony joined Passmore’s as building manager in 2008 following a number of years working on multi-million pound building projects within several large construction organisations.
Tony currently managers all building works including, private / domestic, council, housing associations and adaptations. Tony’s day to day activities include job planning, programming of the ‘lads on site’ workloads, onsite project management, enforcing on site health & safety regulations, liaising with architects, structural engineers and customers for all job types.
Dave WilloughbyProject Manager
Dave Willoughby was employed as Passmore’s project manager in early 2014 in order to facilitate quality control. Previous to this Dave first started working for Passmore’s in 1996 as a bathroom fitter / installer but left in 2006.
Dave is predominantly based out of the office managing and working closely with the installations team on site to ensure job progress efficiency in order to meet internal targets and customer expectations.
Dave, a fully qualified plumber / gas & central heating engineer with over 30 years of experience, provides installation training with a view to benchmarking the team against a platform of multi-skilled expertise. Day to day Dave ensures the service we deliver adheres to a defined set of quality criteria meeting the requirements of our customers.
Cynthia VaughanFinancial Controller
Cynthia Vaughan, Passmore’s Financial Controller, has been with the company since mid-2017 having impressed during her temping position to successfully secure a permanent position.
Cynthia is what you would call a QBE - qualified by experience, having worked in various accounting roles for over 35 years in an array of different sectors and industries. Starting at a young age, and working her way through the ranks, has provided her with the knowledge and best practice understanding of what it takes to be a Financial Controller.
Day to day Cynthia’s key responsibilities include, credit control, payment processing & reconciliation, payroll, management accounts, purchase & sales ledger.
Out of the office Cynthia enjoys going to the cinema and theatre, keeping fit, looking after her grandchildren, gardening and getting lost in a good book.
Hannah RobertsAssistant Accountant
Hannah Roberts, Passmore’s assistant accountant has been with the company on a part time basis since May 2014.
Having worked in conjunction with gaining a degree in early years education, Hannah has demonstrated an excellent work ethic and eagerness to learn, further complimented by a fantastic cultural fit (even amongst the oldies!).
Having graduated from the University of Huddersfield in July 2016 Hannah was offered a full time position, remaining within the finance department where she will no doubt be an excellent full term addition to the team.
Day to day Hannah’s responsibilities include invoicing, delivery admin, accounts admin, sales & purchase ledger and credit control with a focus on developing core tasks and responsibilities.
Rebecca SilversMarketing Executive
Rebecca Silvers started at Passmore’s mid 2013 after successful graduating from the University of Huddersfield in 2012 where she gained a 2:1 qualification in marketing.
Rebecca works closely with all 3 of the company brands and is responsible for overseeing and managing the implementation of Passmore’s yearly marketing & brand plans.
Focusing on strategic market development and growth, Rebecca’s day to day activities include; online web development including content creation, social media & SEO, brand development and networking, integrated marketing communications including direct mail, advertising, PR, email marketing and the creation of all marketing literature.
Andy KeirBathroom Surveyor & Designer
Andy has over 15 years experience working within the domestic market in which he has designed, supplied & project managed Bathroom, Bedroom & Kitchen transformations for the modern day home owner.
Andy’s varied experience includes working within a number of Home Improvement company's including Pure Design, Norwood, B&Q and Porcelanosa.
Having studied a BTEC National Diploma in Graphic Design Andy’s design skills and abilities are educationally based and readily transferable to cater to the job at hand and customers requirements.
At Passmore’s Andy works directly with the MoreBathrooms & MoreAbility brands, surveying & designing bathroom works and solutions for the domestic homeowner.
Nigel DawsonBathroom Surveyor & Designer
Passmore’s second longest serving employee, Nigel Dawson, has been with the company since 2001.
Nigel is a fully qualified Gas & Central Heating Engineer, who, before joining Passmore’s installed bathrooms and wet floor showers, using us as his supplier.
Nigel works directly with the MoreBathrooms and MoreAbility brands, surveying & designing bathroom works and solutions for the domestic home owner.
Nigel is also responsible for the Barnsley and Doncaster conurbation with regards to the public sector MoreAbility work. Managing relationships with the local council to deliver bespoke bathroom solutions for the elderly & disabled customer.
Paul TarbardBathroom Surveyor & Designer
Paul Tarbard, the self proclaimed ‘bathroom guru’ joined Passmore’s in 2011 following over a decade in the market of bathroom design & installation.
Previously Paul has worked for bathroom specialist’s;Norwood & Porcelanosa, designing bathroom solutions for the modern day homeowner.
Paul works directly with the MoreBathrooms andMoreAbility brands, surveying & designing bathroom works and solutions for the domestic home owner. Paul has also been responsible for the general overhaul of the showroom since he started in 2011.
Paul also works directly with the York and Harrogate conurbation with regards to the public sector MoreAbility work. Managing relationships with the local council todeliver bespoke bathroom solutions for the elderly anddisabled customer.
Garry KirkbrightBathroom Surveyor & Designer
Garry Kirkbright is an experienced bathroom surveyor and designer having worked in and around the industry for 28 years; gaining invaluable experience whilst at bathroom specialist’s; Norwood & Porcelanosa.
Showing a keen interest in design & technical drawing from an early age Garry ‘fell’ into surveying bathrooms as a result of wanting to make the most of his natural abilities which involved a creative flare for design.
At Passmore’s Garry works directly with the MoreBathrooms & MoreAbility brands, surveying & designing bathroom works and solutions for the domestic homeowner.
Garry will also work alongside Paul Tarbard managing the showroom ensuring the latest products and designs are on display.
Dave WhiteBathroom Surveyor & Designer
Dave White is an experienced mobility surveyor who before joining Passmore’s in 2006, worked for a disability hoist company surveying for installation in privately owned & residential homes.
Dave is also a fully qualified plumber & central heating engineer, who worked for himself for a number of years carrying out general plumbing & heating maintenance for the domestic home owner.
At Passmore’s Dave focuses solely on surveying & designing bathroom solutions for the MoreAbility public sector and is responsible for the Leeds conurbation with regards to council & housing association works. Dave also works directly with the MoreAbility contract & adaptations teams, managing relationships to deliver bespoke bathroom solutions for the elderly & disabled customer.
Alan WilsonBuilding Surveyor
Alan Wilson joined Passmore’s early 2016, taking on the role of Building Surveyor. Alan, works directly with the MoreBuild brand, positioned to help drive the private sector building operations to become Yorkshires number 1 company for complete building solutions, home improvements and maintenance services.
Alan’s role incorporates, surveying & estimating, tender procurement, conception to completion project management of public and private sector extensions, conversions, kitchens, minor & major internal / external building work and adaptations & alterations.
Alan has over 35 years’ experience within the building trade spanning from working at trade level right through to owning his own business. Alan also holds a certificate in education which over the past 8 years he has put into practice teaching construction to higher level students with an aim of equipping the next generation of builders with the knowledge and know-how to succeed in this sector.
Rachel SykesSurveyor Assistant
Rachel Sykes, Passmore’s longest serving employee, has been with the company since 2001.
Throughout her time at Passmore’s, and putting her NVQ’s in Business Admin and Customer Service to good use, Rachel has worked to help & assist both the MoreBathrooms & MoreBuild surveyors with client / customer relationships.
Day to day Rachel is responsible for the scheduling of all enquiries & appointments, organising & assisting with showroom visits and the preparation & design of CAD’s (computer aided design) in which Rachel is fully qualified, helping to bring your dream bathroom to reality.
Previously Rachel has been known to try her hand at surveying bathroom works which is something she is keen to explore further.
Sue DentShowroom Assistant
Sue Dent started at Passmore in 1998 and was the first office based employee outside of the family.
At the time of employment in 1998 Sue already had over 25 years experience in the Home Adaptations market,predominantly bathroom solutions based, making her the perfect addition to help drive and support the MoreAbility & MoreBathrooms brands.
Working in the showroom and helping out with direct sales, Sue’s product knowledge and friendly approach was well documented and even better received.
Sue retired in early 2011 after 13 years service, which was consequently short lived as we just couldn't let her go that easily. Sue now works in the showroom on Saturday's & Sunday's offering customers knowledge and advice as well as helping with product choices.
Samantha TateOrder Processor
Samantha Tate joined Passmore’s at the start of 2017 with a role focused around facilitating a smooth and efficient ordering process.
Coming from a customer service and administrative background in a variety of sectors, Sam has vast knowledge in a number of operating systems including CRM and Sage giving her a fantastic range of transferable skills.
As well as supporting with stock levels and warehouse management Sam is responsible for the sourcing and ordering of all materials, products, fixtures and fittings for works accepted under all 3 brands; More Bathrooms, More Ability & More Build.
Whilst constantly liaising with existing suppliers, Sam is always on the look out for the latest developments & innovations to add to our extensive product portfolio.
Richard HigherWarehouse Co-ordinator
Richard Higher has been with Passmore’s since mid-2007 and is responsible for the management and co-ordination of our onsite warehouse.
Working closely with the entire installations team for the MoreBathrooms, MoreAbility and MoreBuild brands, Richard is on hand to ensure job preparation in relation to products ordered is checked and on site to facilitate on time job completion and efficiency.
Richard is also responsible for the control and ordering of all sundry stocks and company fleet management.
Sarah McLearyInstallations Co-ordinator
Sarah McLeary joined Passmore’s in late 2016 to extend our planning & installation department due to continued growth.
Whilst focusing mainly on the planning & management of bathroom installations, Sarah’s vast experience in project management, planning & organisation, across diverse sectors, stands her in great stead to be a fantastic addition to the operations team.
Sarah’s role is all-encompassing, covering the installation of both private / domestic and public sector projects for local councils & housing associations. Liaising with customers over start dates, fitters, job completion, installation queries, faults reporting and any on-going problems (however rare), Sarah, as installations co-ordinator plays a vital role in us achieving our overarching aim of top drawer customer satisfaction & excellence.
As well as great organisational skills Sarah also is gifted with exemplary hand-eye coordination having danced Ballroom and Latin for the past 17 years which she takes one step further, voluntarily assisting & supporting with classes in her spare time.
Kate MelichInstallations Co-ordinator
Kate Melich joined Passmore’s mid 2017 to extend our planning & installation department due to continued growth.
Working in various key roles prior to joining Passmore’s, Kate’s most recent role saw her head up the quality control & auditing function of a popular workwear manufacturer to improve the quality & efficiency of there processes.
Whilst focusing mainly on the planning & management of bathroom installations, Kate’s undeniable experience within process efficiency stands her in great stead to be a fantastic addition to the operations team and help us achieve our overarching aim of top drawer customer satisfaction & excellence.
An all-encompassing role, Kate will offer support in the planning of installations for both private & public sector projects through means of liaising with customers over start dates, organising fitters, managing job completion, responding & actioning installation queries & dealing with faults reporting.
Installations TeamMulti-Skilled Fitters & Installers
In such a highly competitive sector we are proud to have such a loyal, experienced and knowledgeable workforce with many of the team now on 10+ years service.
All 30+ fitters and installers are multi-skilled meaning there is only ever one man needed on any job, whether that be inclusive of tiling, plastering, joinery and plumbing. We also employ fully qualified electricians and gas & central heatingengineers meaning we can deliver your entire project, from start to finish, without sub-contracting any work giving us complete control and the customer complete peace of mind.
Our installation team deliver the end service day after day keeping our quality of workmanship and reputation at an all time high. Time after time we receive comments regarding the efficiency and skill set of the man on job whereby thecustomer is thrilled with the finished installation.