Front line staff excel in customer service

Please pass huge thanks to Steve who has been fitting my Grandparent's new bathroom not only is he helpful, professional, clean and tidy and has done a great job...but he even called me to say that my Nan had tried to give him money and she wouldn't accept it back. He asked if he could leave it somewhere for me to put back in their bank as he knew they didn't have much to spare. Thank you so much for your honesty Steve, it truly has restored my faith in human kind. Not everyone would be so virtuous and it doesn't go un-noticed. What a genuine person!

(June 2016)

Ms Platts, Walton, Wakefield, West Yorkshire

May I take this opportunity to say how pleased I am with the quality of work carried out on my bathroom to wet room conversion.

Your employee's and workmen could not have been more polite and courteous and as so I consider myself fortunate that More Ability carried out the works.

(January 2016)

Ms Parry, Farnley, Leeds, West Yorkshire

I just wanted to say thank you and let you know how lovely your installer Sam has been with my mum Dorothy. Due to having Alzheimers I was really concerned about leaving her alone with Sam as she often tries to get people to do jobs they aren't there to do or tries to give them sometimes quite large sums of money.

Unfortunately though I had to work on Monday when Sam was there working so I rang my mum in the morning to tell her he would be there and to let him in and not to give him any money as I was paying him. I had given Sam my number in case he had any problems and he called me later on Monday afternoon to say he had finished what he could do and needed to leave the cement to dry so would finish the grouting on Thursday.

He then said my mum had been chatting to him and he had said he had a couple of little boys so my mum was trying to give him some money for them. He said he felt really uncomfortable with it but didn't quite know what to do as she was being really insistent. I told him to take them money and thank her as this would make her happy and stop her pestering him and he could then leave the money in a safe place and I would pick it up and put it back in her purse later.

I went around to see her today and Sam had left the money where he said he would. I have left him a note thanking him but I also wanted you to know how trustworthy and kind your staff are, though I'm sure you already knew that.

There are so many stories around about elderly vulnerable people being taken advantage of so you just don't know who to trust anymore. After our experience with Sam we will certainly be recommending you to anyone in the area who has a vulnerable adult who requires work carrying out by someone they can trust.

(October 2016)

Ms Harland, Keighley, Bradford, West Yorkshire

Bathrooms all done happy with everything but would like to say Darren who was our fitter was superb , he worked between 10 and 13 hours a day never stopping even when we made him a snack he ate whilst working what a grand lad he is a credit to More Bathrooms

(November 2015)

Mr & Mrs Rimmer, Otley, Leeds, West Yorkshire

We would like to express our gratitude & appreciation for the excellent service we have experienced throughout this project. The time & effort put in by Paul in the early design stages to the commitment of Steve & Dave in carrying out the works, we have had nothing but superb service & attention to detail.

At all stages we were fully involved in making decisions and when things needed to be resolved as the work progressed, we were always consulted before a course of action agreed.

The finished product is everything we hoped it would be and we would not hesitate to recommend passmore to anybody seeking a high quality bathroom.

(August 2016)

Mr & Mrs Longfield, Morley, Leeds, West Yorkshire